OFFICE HOURS: The American Mountain Rentals office in Pigeon Tennessee is open from 9 am to 10 pm seven days a week. We are closed Thanksgiving Day and Christmas Day. Check-in:  3-9 pm / Check-out: 11 am. Please contact the office if you need to make special arrangements.

RESERVATIONS: You must be 21 years old to register.  Reservations are accepted up to one year in advance and confirmed rate will be guaranteed. Rates are subject to change unless confirmed.  Two night regular minimum stay;  three night minimum stay on Holidays and in-season; four night minimum stay for Independence Day, Thanksgiving and Christmas Day. One-half rent deposit with a major credit card is required to confirm a reservation.

METHOD OF PAYMENT: American Mountain Rentals accepts cash, money orders, traveler's checks, or credit cards.  Personal checks are not accepted at check-in.

CANCELLATIONS: A 90% refund or 100% credit to another reservation will be made as follows:  1-3 bedroom units with a 14 day notice, 4-5 bedroom units with a 30 day notice, and Holidays with a 30 day notice. All changes or cancellations must be received in writing.  If proper notice is not given as indicated, the deposit will be forfeited.

REFUNDS: No refunds will be given due to weather conditions or for early departures.  We recommend four-wheel drive and/or chains in the winter and early spring seasons. All properties are privately owned. Amenities, descriptions, and names of units are subject to change without notice. Your unit will be inspected prior to your arrival. The property owner and rental company will not give refunds in the event of a mechanical failure or absence of any item, or for any public utility problem.  No student groups, house parties or receptions are allowed in any of our units. If guests are found to be having a party, they will be asked to vacate the unit and no refund will be given.

EQUIPMENT and FURNISHINGS: Phones are available in all units. Calling cards must be used for long distance calls.  The condition of the unit and its furnishings will vary due to the age, care and taste of the owner.  Some owners have locked closets containing personal belongings and are not included in the unit rental.  Equipment failures and problems with the unit must be reported immediately. You will be given an emergency number to be used after office hours for emergencies only such as: no heat, smell gas, no water, etc. Other equipment failures such as problems with the hot tub, gas fireplace, TV, etc., leave a message on our office voice mail.  Repairs will be made as quickly as possible.

LINENS and SUPPLIES: All bed linens and bath towels are provided along with basic kitchenware and utensils.  Daily linen and towel exchanges may be made as needed between 10 am and 4 pm at the office. A starter supply only of soap, dish washing detergent, toilet paper, trash bags, and paper towels will be provided. Wood and gas for fireplaces are provided Oct. 1 - March 31. Fireplaces are not to be used April through September.

OCCUPANCY and HOUSEKEEPING: Limit occupancy to local fire code established maximums for each unit.  Smoking is not allowed in any of our units. In the event of damages or extra cleaning requirements, additional charges may be applied.  Hot tub covers must remain on when not in use. Departure maid service is included in your rent. However, place all trash in bear proof containers outside and latch the lid in place, leave the kitchen clean, and lock all windows and doors. Return keys to the office.

PETS: Most of our units do not allow pets.  A $125 cleaning fee will be assessed if a pet is found in any of our units that do not allow pets. When bringing your pet to a pet freindly cabin or chalet, there is a $50 pet cleaning fee and we ask you to crate or cage any animal that will be left alone in a chalet or cabin.